We encourage visiting, even during these times of Covid. We ask that you give us one hours’ notice of a visit so that we can ensure that we have enough space to accommodate you safely. There are no restrictions on the number of visitors, but we do ask that you use your discretion. Larger groups can be accommodated with advance notice. Only visitors carrying out personal care will need to conduct a lateral flow test and record the result on the Government website before arrival. We ask that if you are unwell, in any way, that you do not visit the home.
On arrival you will be met by one of our Duty Manager team who will accompany you to the designated visiting area. At this time, they can also answer any questions you may have.
We have lounges on each floor where you can visit in private. We do not allow visiting in residents bedrooms unless they are unwell. The reason for this is that we do not believe that it promotes dignity or privacy. You are however welcome to go into their room to check that everything is ok. Only the Manager or Care Manager can agree to a visit in the bedroom.
Visitors are permitted to greet with a hug and/or kiss and say goodbye in the same way. Handholding is permitted throughout the visit, but we would ask that visitors remain as far as practical away from their loved one.
Due to the recent increase in infections of Covid-19 both locally and nationally a mask or visor must be worn immediately upon arrival and remain in place throughout the duration of the visit. Masks / visors should only be removed once visitors have exited the building.
Visitors are permitted to hand gifts, flowers, etc. directly to a resident – there is no requirement for items to be “quarantined”.
Please note that this is subject to change to ensure that we comply with any legal requirements regarding infection control.
Please see our FAQs section for more information here